We will refund the cost of the order to the original payment method you used for your order. While a refund from i.materialise is immediate, it can take up to several business days for either your bank or PayPal to fully process the release.
Please note that, if you used a Credit Card to pay for your order, refunds will sometimes not be visible. If they were made straight after the initial payment, then no money was charged from your card.
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