If your order was canceled, it means we have encountered problems with the design. We will refund the cost of the order and inform you of the reason of cancellation by email. If possible, you can redesign or modify the design and order it again.
The most common reasons for canceled orders are the following:
Thin walls: Many printing problems can be traced back to wall thickness issues. The minimum printable wall thickness primarily depends on the material you choose. It’s important that every surface of your 3D model has been assigned the proper wall thickness because 3D printers need the information about how thick you intend the wall of your object to be. After uploading, you can perform a wall thickness analysis on your model.
Grouped models: Multiple parts were saved and uploaded in a single 3D file.
Sprued/Connected models: Sprued or connected models are allowed for a few materials and only if the design rules are respected.
- Detail size too small: The minimum detail refers to the minimum size that details can be printed. Find out how you should interpret minimum detail size.