Why Do I Get an Error When I Upload My Model?

Sometimes, the price for an uploaded model cannot be automatically calculated. There are a few reasons why an error can occur:

  • Model (processing) error: Something went wrong on our side while trying to process your 3D model. Sorry for the inconvenience.
  • Errors in the design: If your uploaded model contains errors (e.g. noise shells, overlapping triangles, bad edges, etc.) our software will try to fix it on the spot. However, in some cases, it cannot be fixed automatically.
  • Large orders: When the volume of your order is really large, we prefer to contact you and handle the request personally.

When an error occurs, you will be able to request a price, free of charge. Our customer service team will then take a look at your model and your request. They will do a quick check to see if your model is suitable for 3D printing within your specified request. If not, they will advise you which design changes are necessary. This way, we want to make sure you get the best possible printed result.

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